Frequently asked questions
What is SATO?
SATO is a Japanese matcha brand based in Athens, Greece — the first Japanese-owned matcha brand in Greece. We share the beauty of Japanese tea culture, the spirit of Wabi-Sabi, and the quiet moments that come with enjoying matcha.
What does the name “SATO” mean?
“SATO” comes from the Japanese word 「里」(sato), meaning one’s hometown, home village, or a place connected to nature and family.
The kanji 「里」 is also part of both owners’ names, making it a deeply personal symbol for us. Through SATO, we hope to cherish the ideas of home, nature, and family bonds, while sharing a little piece of Japan with you.
How should I store matcha?
Keep matcha tightly sealed and store it in a cool, dry place away from direct sunlight, heat, and moisture. Refrigeration is recommended after opening.
Do you ship outside Greece?
Currently, we ship within Greece. We hope to bring SATO to more places in the future.
When will my order be shipped?
Orders are usually shipped within 3 business days. Delivery times may vary depending on the destination.
Can I return my order?
Yes. You have the right to withdraw from your purchase within 14 days of receiving your order, subject to the applicable terms and exclusions.
What should I do if my order arrives damaged or there is a problem with my product?
Please contact us as soon as possible with your order number and photos of the product and packaging. We will review the issue and assist you.
What is the SATO Circle?
SATO Circle is our community for people who appreciate matcha, Japanese culture, and the beauty of slowing down. Members receive exclusive updates, early access, and special invitations.
How can I learn more about Japanese tea culture?
Join the SATO Circle and follow us on Instagram for stories, rituals, seasonal moments, and insights into Japanese tea culture.